I’m losing patience with Media Temple. I pay around 20USD per month for Media Temple’s Grid-Service and I’m starting to wonder if it’s just some sort of a marketing thing. They made it sound so reliable and blah blah but in reality it’s feels kinda slow. Media Temple serves huge files pretty quickly. Unfortunately, when it comes to responding to requests, they seem slowly than other web hosts.
Anyway I filed a support ticket complaining that their database seemed problematic.
My support ticket on 2008/03/31 11:28
I get this Error establishing a database connection.
And I can’t access phpmyadmin, it says too many connections. What’s happening?
The database seem to be problematic…
By the way, Firefox’s dictionary suggested ‘phpmyadmin’ to be corrected to ‘badminton’. And this is the reply I get from them. Basically, they’re trying to get me to pay more money again.
Support response on 2008/04/01 20:39
Sorry for any inconvenience that you may have experienced by this. We also apologize for any lack of information provided to you. I’ll try to explain the best that I can.
Essentially you are in a shared server environment. The (gs) Grid runs off of a cluster of servers and provides resources to multiple users at once. In that, you also share database servers and the resources provided. When a “Bad Neighbor” performs some sort of unauthorized action, such as running scripts or queries that are configured to run for long periods of time and consume large amounts of resources.
When you are receiving the “too many connections” error, this means your are experiencing the “Bad Neighbor Affect”. Meaning that someone else has caused the server to reach a high load. When this happens, the database is isolated and that particular “Bad Neighbor” is bumped off of the database server and notified of their actions. During this time is when you are receiving the error. Once everything is resolved the database is restored and accessible again. (more…)