Customer: I have problems printing in red.
Tech support: Do you have a color printer?
Customer: Aaaah, thank you.
This reminds me of something that really occurred actually. Someone was trying to print color out of a printer that does only monochrome printing. My previous company doesn’t load the printer with color cartridges and many people get confused when it says color printer and it prints out in monochrome.
Customer: Can’t get on the Internet.
Tech support: Are you sure you used the right password?
Customer: Yes, I’m sure. I saw my colleague do it.
Tech support: Can you tell me what the password was?
Customer: Five stars.