Autorenewal is so evil!

I’m so traumatized by the fact that my US$5 is taken away from me through this GoDaddy auto renewal service. It is of a service I don’t want and I did not know it was auto renewed till when it was auto renewed minutes ago. Oh that’s so great.

Parting with my 5 bucks – the worst day of my life. I don’t remember setting it to auto renew. I guess it’s in this labyrinth of checkboxes that I did not notice. They like to put a bunch of bright graphics and that always distracts me from the form controls, i.e. the check boxes and radio buttons.

You know this GoDaddy is reputed for all the wrong ways. I haven’t heard good stories except that they have pretty good Super Bowl advertisements sometimes. That asides, GoDaddy as a online company is poor. The web site is slow. The support is slow.

When requesting for email support it says the expected time to revert to me was 3 hours on the website. It’s just for show. After I reported ‘the incident’, they send me an email immediately:

Your question has been received. You should expect a response within 24 hours.

This is your Incident ID: BLAHBLAH

Thanks,
GoDaddy.com, Inc.

Please do not reply to this email. Emails sent to this address will not be answered.

You should never ever ever tell your customers not to reply an email unless it’s a bloody newsletter and the mailing software did not support it. Okay, happy thoughts, happy thoughts.

4 thoughts on “Autorenewal is so evil!”

  1. You might want to check if your GoDaddy account email address is still valid.

    I think their auto renewal service reminds you 3 months, 2 months, 1 month and also probably a few days before the actual renewal.

    I have some of my domains on auto renewal, some not.

  2. It’s the correct email address. They do send me emails for domain auto renewals.

    I had some sort of file hosting with them. There wasn’t any courtesy email sent to me to inform me of the auto renewal.

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